Coronavirus (COVID-19) Clinic Updates
UPDATE 15/6/20: A limited number of face-to-face appointments are now available on Wednesdays in Nuriootpa and on Thursdays in Willaston.
You can also still have phone or video call appointments within the comfort and safety of your own home via Telehealth on other days of the week!
The clinics would like to assure you that we have taken extra steps to ensure we are following all Government advice and infection control guidelines, this includes:
Constant wiping of door handles, chairs, pens, HICAPS terminal and all surfaces.
We have set up our reception slightly differently with our seats spaced apart, have outside chairs and a line marked on the floor to stand back from our reception staff for social distancing.
We have hand sanitiser at the front door that we ask you to please use upon entry and exit of our clinic.
Limiting the use of cash within the clinic, we ask that you use Pay-wave whenever possible. Receipt signing is currently not required.
If you are affected by any cold or flu symptoms, or you've travelled overseas or interstate recently, for safety reasons we ask that you do not come in for your appointment as we need to ensure the safety of everyone, especially our high risk patients and staff members. This also applies to any parent, guardian or carer that may be with you for your appointment.
If you are feeling unwell and would prefer to change your face-to-face appointment to be a Telehealth consult from home, please let us know.
If you have any questions at all or would like to chat about what options are best for you, please get in contact with me.
Hope you're all keeping safe and well,
Information on "Telehealth"
What Does This Mean For You?
If you have a Chronic Disease Management Plan (also known as an EPC / Enhanced Primary Care Plan), this means that we are now able to do appointments by phone or video call. You can use your existing referral for these appointments. If you are experiencing financial difficulty, please ask me about bulk billing options.
For those of you with Private Health Insurance, you simply need to check with your insurer whether phone / video call appointments are included in your cover (most private health insurers have approved this too). For more information regarding fees and rebates, please click here.
DVA appointments have also been approved for Telehealth. Your current referral can be used for these appointments, which can be done over the phone or video call.
How will the appointments work?
If you have an existing appointment, please just let me know before your appointment (either by email, phone, text or leaving a message) whether video call or phone call would suit you best.
If you choose to use video call, this link: https://doxy.me/smartdietetics will take you to my virtual 'waiting room'. Simply log in a few minutes prior to your appointment and I will do the rest. You do not need to download any software, it will simply open in an internet browser.
Click this link for a video giving instructions on how to do this:
What about payments?
For private appointments, you can easily pay over the phone using your credit or debit card. I will then email you a receipt which you can use to claim with your private health insurance.
If you have an EPC / CDM referral from your doctor you will be bulk billed for your appointment.